Pirated portal 2 no steam7/9/2023 ![]() ![]() PC Gamer: I can see why it's a good thing for developers that use it, but why is it good for Valve?ĭoug Lombardi: Well, it's more people on Steam. We can see what our customers are doing, where we've screwed up, see where our mistakes are and fix them so much faster than we've ever been able to before. It would feel completely like you were on a trapeze without a safety net if we didn't have those capabilities built. I don't actually believe that we ever shipped Half-Life 1, because there's no way you could actually build a product without giving it to customers to find out what you're doing wrong. That's going to help you fundamentally make a better product. Gabe Newell: The biggest thing is not just the distribution kind of issues, it's the fact that you understand your customer a lot better, and you understand how your customer is reacting to the stuff you're doing. And it went away over an 8 hour period, more or less invisibly to customers.Įrik Johnson: It was a hiccup to customers, that something didn't work one morning and then it did. And what went from being a potentially incredibly expensive recall that was super frustrating and damaging to their reputation, rightly so, suddenly just went away. And they're in a position of, because they have Steamworks, their problem magically went away for their customers. We had one company that shipped a whole bunch of DVDs to their customers that didn't work. ![]() Just the ability to create value for customers and solve problems for customers is vastly increased. So it gives our partners the same kinds of tools that we've been using. And that their decision to do some update that blocks the ability for those games to run in Germany might be a bad idea - that kind of thing. They find out the German localisation is actually Lithuanian, or, I don't know, what's a real problem that they would have? Oh, that they hate the German localised version so they're buying all of their stuff grey market from France. Why am I not selling any copies in Germany?” And they find that out three months before they would through traditional brick and mortar, waiting for the charts to hit. Like, the first time that a guy at a developer logs into the Steamworks page and finds out what's really happening, it's like, “Oh my god, I'm not selling any copies in Germany. Gabe Newell: Customers, but then developers get that same visibility. ![]()
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